FAQ’S

FAQ'S


Our slippers fit real size with some room for adjustment so just go for your regular size and it will fit you perfectly.

The shipping time is usually around 5-10 business days . Even though we try our best to ship them as soon as the order is submitted, please be patient because it might take a little more time than we wished.

At Hype Slippers , products are shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.

Unfortunately, Hype Slippers has no control over these charges, nor can Hype Slippers estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.

If you want to change or cancel your order, please contact us at hype.slippers.shop@gmail.com through our instagram page (we recommend instagram) within 12 hours after receiving your order confirmation. If your order status is shipped, we cannot change or cancel.

Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number which you should then insert it in the “Track your order” section of our page.

Once the shipping company provides the tracking number, we will send it to you as soon as possible.

Lost in transit: If the product delivery exceeds 45 days then its scheduled date, Hype Slippers will assume product is lost in transit and refund you.

Damage in transit: If the product gets damaged during delivery.

In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.

Hype Slippers hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member.

Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We can only accept returns under one of these circumstances:

– It has not passed the 14-Day Money back Guarantee Period.

– You received the wrong product or your product arrived damaged.

– In the former, you will be in charge of shipping costs to return the product, but in the latter, you won´t.

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Free Shipping

You love free shipping, we love free shipping, everyone loves it!

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Satisfaction Guaranteed

Is something wrong? You have 14 days to change your mind.

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24/7 Client Support

Need help? Our team will gladly help you anytime!

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Secure Payments

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Let customers speak for us