FAQ
What is the usual shipping time?
Shipping time usually takes around business 10 days depending on your location. Even though we ship them as soon as the order is submitted, please be patient because it might take a little more time than we wished due to fulfilling our orders from 1 single location.
Are there any additional fees involved in international shipping?
At Hype Slippers, our products are not subject to any additional fees such as custom fees.
In case your order does not reach your location, Hype Slippers will handle your situation and you will either get your slippers or a refund.
How to change or cancel my orders?
If you want to change or cancel your order, please contact us at; hype.slippers.shop@gmail.com within 12 hours after receiving your order confirmation. If your order status is shipped, we cannot change or cancel it.
How to track my orders?
Once your order is shipped out, we will send you a shipping confirmation email that includes your tracking number and a link for you to check your order.
Hype Slippers offers insurance cover under following circumstances:
Lost in transit: If the product delivery exceeds 30 days then its scheduled date, Hype Slippers will assume product is lost in transit and refund you.
Damage in transit: If the product gets damaged during delivery.
How soon will I receive my refund?
In most cases, we will refund your money within 7 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.
How do I return a product if I am not satisfied?
Hype Slippers hopes you will be satisfied with every purchase you make. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member.
Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We can only accept returns under these circumstances.
- It has not passed the 30-Day Money back Guarantee Period.
- Products are in their original condition